These to hotels are located in a very good location not even a mile from the airport. Very clean environment to stay.
Room comfy,clean. Had no bad things to say. Staff appeared a bit put out by late arrivals but were skilled at how to handle.
One housekeeper told us they were full to capacity and they didnt have enough help.
Room was nice, clean. But hotel had NO laundry facility. We were there for a 3 day soccer tournament. Needed to wash uniforms daily, along with hundreds.of other girls for the same tourney. We were allowed to use the facilities in the Holiday Inn (a "sister" hotel) which was next door, but it was a nuisance. Also, the laundry room consisted of ONE washer and ONE dryer for TWO hotels!
Two people in our room. We were allowed exactly 2 large bath towels. My hair is short, no issue, same towel for body and then wrap around my head. But my daughter has thick hair to her waist. I asked for an extra towel and was told no. I told housekeeping my daughter needed one for her hair, it is very long and she tells me people usually use the hand towels for their hair.(huh???) Who are the people who do that? Pinheads? Others on our team had 4/5 people in their rooms and were left with 2 large towels as well. they were told they ran out of towels, would be brought later, it never happened. No pillows/sheets/blankets in their rooms for pull out sofas.
The breakfast here is by far the best of any HIE that I have been a guest of. She goes the extra step to make it as fresh as possible.
We would enter our rooms after 4:00 and they still hadn't been serviced...when we left for dinner 5:30...still no one had come by...what's the point now?
The breakfast which came with our room package, was OK. Would have been better if the pancake and waffle station was working, broken entire time we were there.
Could have over looked the above, but the house keeping staff.....the one in our floor.....
These rooms were booked for this tournament 4 MONTHS in advance, for ALL the teams. This was no surprise to Holiday Inn Express.
Clean, comfortable room. Great breakfast. A bit loud due to the proximity of the airport but not unbearable. 9/10 would sleep here again.
Holiday Inn Express Richmond Airport is a US Lodging based in Sandston, Virginia. Holiday Inn Express Richmond Airport is located at 491 International Center Dr, Sandston, VA 23150, USA.
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